Referral
04/04/2023

TRAC-IT Update 2023-04-04

Local System Managers, Contract Agencies and Independent Contractors: 

Here are the latest TRAC-IT updates and tips.  

 Family Survey Method – During this year’s implementation of the family survey, we received a question about removing the family survey method in TRAC-IT for a family with safety concerns.  

 In TRAC-IT, all families are asked to provide a survey method preference: Email or post. This is a required field. When we ask an incoming family about their survey method preference, we should be explaining briefly what the survey is, when it will come (once a year) and why it is important. A family can always choose not to complete a survey once received. 

 Under some circumstances—chief among these, concerns related to a family’s safety and security—a family may request to not have their contact information shared for the purposes of receiving a family survey. In these instances, the following steps may be followed to remove the survey method preference that initially was required.  

To Remove Survey Method Preference 

  1. Select “Create Task +” 
  2. Select “Update Child/Guardian Information” 
  3. Select “Create” – This will create and open the task 
  4. Scroll down to Parents/Guardians 
  5. Click the arrow beside the parent/guardian name 
  6. Select “Edit” 
  7. Scroll down to Survey Method 
  8. Click the X to remove the method 
  9. Click “Save” 
  10. Click “Close” 
  11. Repeat steps 5-10, as needed, for other parents/guardians listed on the child’s record 
  12. Scroll up and click “Complete” – This will close the task 

For Agencies Considering EHR Upload – The Question & Answer document from the March 24th EHR Kickoff has been posted to our website at https://www.itcva.online/trac-it-webinars

Help Desks Statistics – Here are some snapshots of March Help Desk ticket topics and the latest 3-month trends: