TRAC-IT Update 2024-01-19

Local System Managers, Contract Providers and Independent Contractors:

Please note the following information in response to some common questions about the service coordination billing extract:

1. Is the service coordination billing extract correctly calculating the three-month period for the required family contact? Yes. We have double-checked this, and it is correct.
2. Does the service coordination billing extract consider attempts to contact when looking for a family contact within the past 3 months? It has not been doing so to date because TRAC-IT had no way to identify an attempt to contact. SSG is working on a change this week, and we are targeting mid to late next week to deploy the fix. The box labeled “Family Contact” will change to say “Family Contact/Attempted Contact.”