Referral
05/11/2023

TRAC-IT Update 2023-05-11

Local System Managers, Contract Agencies and Independent Contractors:

This week’s TRAC-IT updates include information about EHR uploads, newly scheduled user education hours over the summer, updated timelines and Help Desk metrics from April.

User Education Hours – SSG will hold three User Education sessions over the summer to address common questions they receive and answer other questions you may have. These will be an excellent opportunity for veteran TRAC-IT users and newer users to increase their confidence as we move toward Phase II implementation in December. During each session, SSG will complete a walk-through of a task(s) in TRAC-IT that users often have questions about and then respond to questions on that or other topics. Session dates and times are as follows:

  • June 27, 2:30 – 3:30
  • July 19, 2:30-3:30
  • August 22, 2:30 – 3:30

You can register using this link and only need to register once to participate in all three sessions: https://attendee.gotowebinar.com/register/2855613547770411611

Those who register will email receive reminders before each session.

Updated Timelines – While the Phase II launch date of December 11, 2023, has not changed, some of the interim timelines have been adjusted and are reflected in this updated graphic.

EHR Upload Topics & Reminders

  • The May 2nd EHR Office Hour recording and Q&A, which includes questions received by the SSG EHR email box since the previous office hour, have been posted to our website at https://www.itcva.online/trac-it-webinars.
  • Reminder: If you plan to pursue an EHR upload into TRAC-IT for December 11, 2023, please email VATRACIT.FileCertification@ssg-llc.com no later than May 19th to confirm that your organization intends to participate.
  • Will this be the only opportunity for agencies to develop and test an EHR upload file? No. We will survey agencies again in January 2024 to determine who is interested in pursuing an EHR upload at that point and what their projected timeline is. Based on that information, we will identify another EHR file testing and certification window.

April Help Desk Metrics – Here are some snapshots of April Help Desk ticket topics and the latest 3-month trends.